Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We specialize in a wide variety of equipment, including:
- Home & Outdoors: Tools and accessories for outdoor living, gardening, and home improvement.
- Workshop & Garden Equipment: High-quality tools for DIY enthusiasts and professionals.
- Racking & Shelving: Storage solutions for homes, garages, and businesses.
- Heat Press & Sublimation: Equipment for printing and customization projects.
- Vinyl Cutters: Precision tools for personal and business use.
- Business & Industrial Equipment: From office essentials to heavy-duty machinery.
- Catering & Kitchen Equipment: Professional-grade equipment for restaurants, cafes, and catering services.
2. Do you offer warranties on your products?
Yes, many of our products come with manufacturer warranties. The warranty terms vary by product and brand. Please check the specific product page for warranty details or contact our customer service for more information.
3. How can I place an order?
To place an order:
- Browse our product categories.
- Add the desired items to your cart.
- Proceed to checkout and follow the steps to complete your purchase.
If you need assistance, feel free to reach out to our customer support team.
4. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also accept payments through PayPal for your convenience.
5. Do you offer international shipping?
Currently, we ship within the UK and selected European countries. For international shipping inquiries, please contact our support team to check if we can deliver to your location.
6. How long does delivery take?
All orders placed before 2pm will be dispatched on the same day for the next day delivery.
7. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email to monitor the delivery status.
8. What is your return policy?
We accept returns within 30 days of delivery for most items, provided they are unused and in their original packaging. To initiate a return, please contact our customer service team for instructions.
9. Do you offer bulk discounts?
Yes, we offer discounts for bulk purchases on select items. If you’re interested in placing a large order, please contact us for a custom quote.
10. How can I contact customer service?
You can reach our customer service team by:
- Email: info@citybuy.co.uk
- Phone: 02045380242
- Live Chat: Available during business hours on our website.
We’re here to assist you with any inquiries or support you may need!
11. Can I request a product that’s not listed on your site?
Yes, if you’re looking for a specific item that’s not currently listed, please contact us, and we’ll do our best to source it for you.
12. Do you offer installation services for large equipment?
For certain products, we can recommend professional installation services. Please inquire at the time of purchase, and we’ll provide you with the necessary information.